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VLSI Research awards Oerlikon Systems a Five Star customer satisfaction rating
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VLSI Research has awarded Oerlikon Systems a ‘five star rating’ for customer satisfaction in 2009. The five star ratings are handed out by chip equipment users (representing 95% of the world’s semiconductor market) and compiled by VLSI Research as part of their 2009 Customer Satisfaction Report.
“A five star rating is only given to companies with superior equipment performance and transparent organizational performance,” explains Andreas Dill, Head of Oerlikon Systems. “It’s notable that only 13 names gained five stars in 2009; these companies represent the top performers in the global semiconductor equipment market.”
Oerlikon Systems was certified ‘without discrepancy’ in an ISO audit of its Liechtenstein, Germany, and U.S. facilities in October 2009.
The VLSI Research rating is based on thirteen categories including cost of ownership, quality of results, product performance, customer service, technical leadership, and commitment.